Privacy Policy

Last Updated: June 2026

At OPALVAY, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase our products, or communicate with us.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

To provide a smooth shopping experience, we may collect the following information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment-related information

• Any information you voluntarily provide to our support team

Technical Information

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Website activity and interactions

• Referral sources and traffic data

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Manage customer accounts

• Provide customer support

• Send order confirmations and updates

• Improve website functionality and user experience

• Prevent fraud and maintain security

• Comply with legal obligations

• Send promotional offers and marketing communications (where permitted)

3. Cookies & Tracking Technologies

OPALVAY uses cookies and similar technologies to improve website performance and enhance your shopping experience.

Cookies help us:

• Remember your preferences

• Analyze website traffic

• Improve site performance

• Personalize content and offers

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Third-Party Services

We may work with trusted third-party providers that help us operate our business, including:

• Shopify

• Payment gateways

• Shipping and fulfillment partners

• Analytics providers

• Marketing and advertising platforms

These providers only receive information necessary to perform their services.

5. Marketing Communications

With your consent, we may send promotional emails, product updates, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

While we strive to safeguard your information, no online transmission or storage system can be guaranteed to be 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions

• Fulfill legal obligations

• Resolve disputes

• Maintain business records

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict certain processing activities

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us.

9. Third-Party Links

Our website may contain links to external websites. OPALVAY is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

10. Children's Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Updated versions will be posted on this page with the revised date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

OPALVAY
Email: theopalvay@gmail.com
Location: Islamabad, Pakistan

We will make reasonable efforts to respond to all privacy-related inquiries promptly.