Refund policy

Return, Refund & Exchange Policy

At OPALVAY, customer satisfaction is our priority. We carefully inspect every order before dispatch, but if you experience any issues with your purchase, we're here to help.

Returns

If you receive a product that does not meet your expectations, you may request a return within 3 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • All original packaging, labels, and accessories must be included.

  • The return request must be submitted within 3 days of delivery.

Once your return is approved, our team will provide further instructions.

Refunds

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.

  • The refund will be issued through the original payment method whenever possible.

  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We understand that sometimes a replacement may be needed.

Exchange requests are accepted under the following conditions:

  • The request is made within 3 days of delivery.

  • The product is returned in its original condition.

  • The replacement item is of equal value or available in stock.

Customers are responsible for return shipping costs unless the product was delivered damaged, defective, or incorrect.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products marked as Final Sale

  • Used, damaged, or altered items

  • Gift cards and promotional vouchers

  • Items returned without original packaging

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

After verification, we will offer a replacement or refund at no additional cost.

How to Request a Return or Exchange

To start a return or exchange request:

Email: theopalvay@gmail.com

Please include your order number and a brief explanation of the issue. Our support team will guide you through the next steps.

Warranty & Quality Assurance

At OPALVAY, we stand behind the quality of our products. If you receive an item with a manufacturing defect or shipping damage, notify us within 48 hours of delivery. Once verified, we will arrange a replacement or refund according to our policy.

Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us:

OPALVAY
📧 theopalvay@gmail.com
📍 Islamabad, Pakistan