Shipping policy

Shipping & Delivery Policy

At OPALVAY, we strive to ensure that your order reaches you safely and on time. Please read the following shipping and delivery information carefully.

Order Confirmation

After placing an order, you will receive an order confirmation through email and/or SMS.

To ensure the accuracy of your order, our customer support team may contact you via WhatsApp or the phone number provided during checkout for verification purposes.

Please note: Orders may only be processed after successful confirmation. If we are unable to contact you within a reasonable timeframe, your order may be delayed or canceled.

Processing Time

  • Orders are typically processed and dispatched within 24 hours after confirmation.

  • Orders placed on weekends or public holidays may require additional processing time.

Delivery Time

Estimated delivery times within Pakistan are:

  • Major cities: 2–5 working days

  • Other areas: 3–7 working days

Delivery times may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Product Availability

While we make every effort to keep our inventory updated, there may be occasions when an item becomes unavailable after an order is placed.

In such cases:

  • We will notify you promptly.

  • An alternative solution, replacement, or refund may be offered where applicable.

Courier Information

Our delivery partners may contact you before delivery. To avoid delays:

  • Keep your phone available and reachable.

  • Respond to calls or messages from unknown numbers during the delivery period.

  • Ensure the shipping address and contact details provided are accurate.

For Cash on Delivery (COD) orders, having the exact payment amount ready can help facilitate a smooth delivery experience.

Shipping Charges

Shipping charges are calculated based on the weight, size, and destination of your order.

  • Standard shipping starts from Rs. 250

  • Additional shipping fees may apply for heavier parcels or remote locations.

The final shipping cost will be displayed during checkout before payment confirmation.

Delivery Issues

If your package arrives damaged, incomplete, or you experience any delivery-related issues, please contact us within 48 hours of receiving your order so we can assist you promptly.

Contact Us

For questions regarding shipping, order tracking, or delivery concerns, please contact:

OPALVAY
📧 Email: theopalvay@gmail.com
📍 Islamabad, Pakistan

Our support team will be happy to assist you with your order.